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We offer free delivery on orders over AUD $50. For orders under this amount, a delivery fee of AUD $2.99 applies. No customs/sales tax is payable on the delivery of the goods.
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You will receive an automated email containing tracking information as soon as your order ships. Please note that it takes up to 48 hours for the first scan to appear.
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Please, refer to our Delivery Information for the details.
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Choose the items you want to purchase and add them to the shopping cart. Check the content of your shopping cart before proceeding to the next step. Fill out the required fields with the information that will make it possible for us to deliver your order to you. Choose the method of payment, enter the […]
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Payments can be declined for various reasons. If you feel as though your card was declined in error, please place another order through our website and make sure the address is correct.
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We accept payment via PayPal and by all major credit cards including Visa, MasterCard, American Express, Apple pay, Google pay. Please be aware of potential fees for cross border transactions.
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If you have reason to suspect that your package has been stolen (for example, if your order status is “Delivered” but you never received it), you need to wait for 5 days. During that time, the status may change, or a misdelivered package may be returned to the sender. If that does not happen, you need to file a police report within […]
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If you believe you received a defective, damaged or incorrect product, please send a photo or a video of the item and a brief explanation of the defect to theteam@threo.com.au. Also, we need the photo of the tracking number on the package itself so we can look into it right away.
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In the event your order is returned to the sender, we will contact you via email at the same email address that was provided during checkout. If you find that your tracking link states that your order is being returned to the sender, earlier please send us an email at theteam@threo.com.au and let us know […]
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Make sure you check your Spam, Junk or Promotions folder just in case the email got delivered there instead of your inbox. To further ensure our confirmation emails get to you, you can add the address theteam@threo.com.au to your safe sender’s list to ensure your confirmation does not get sent to one of these folders. If […]
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All orders are processed within 2-3 business days.
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We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed for more than 24 hours. If you notice the mistake straight away, though, please send us an email at theteam@threo.com.au to see if a modification can be made.
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